Are you interested in learning the secret to increasing survey participation by 81-100% with the power of digital rewards? We sat down with Jeremy Stabile, Principal at Facet Squared, to learn how implementing digital rewards powered by Tango Card increased survey participation while decreasing cost and operational time. Facet Squared, a qualitative and quantitative research agency, relies on survey participation in order to gather data for the companies that hire them.
How do you work with Tango Card?
We order through the Rewards Genius Web Portal.
Who do you send rewards to and for what reason?
To our customers’ research participants.
What kind of rewards do you use at Facet Squared?
We use gift cards for rewards.
Prior to working with Tango Card, how were rewards fulfilled at Facet Squared?
We purchased physical and digital rewards and fulfilled them ourselves. We also used a different fulfillment partner prior.
What are some of the challenges you faced prior to working with Tango Card?
• Spent a lot of time purchasing and fulfilling incentives
• Dealt with high fees/costs associated with fulfilling rewards
• Struggled with tracking/handling lost rewards
• Took too long for rewards to be delivered
• Had a limited reward selection
• Lacked customer support for reward recipients
• Lacked program support from reward provider
Now that you work with Tango Card, what improvements have you experienced?
Since partnering with Tango Card, we have reduced time spent managing/fulfilling rewards by 81-100%, reduced cost spent managing/fulfilling rewards by 61-80%, and increased our survey participation by 81-100%. We’ve also experienced improved customer service and program support, happier reward recipients, and rewards delivered faster or more on-time.
Please share why digital gift cards are valuable to your company.
Quick delivery and consumer choice.
What are some benefits you’ve seen since partnering with Tango Card?
Tango Card makes incentive fulfillment seamless. There are no service fees and customer service is fast. Our account representative is lightning fast with communication and rewards go out quickly.
Looking to increase survey participation numbers by 81-100% in your program? Check out www.tangocard.com for more information!
Written by Kasia McCormick
Kasia may be a fresh face on the Tango Card marketing team but her background in hospitality and PR make her the total package when it comes to telling Tango Card customers’ stories and organizing our customer advocate program. She also blends perfectly on the marketing team, where the two main themes are German Shepherds and tequila.