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Lifting Customer Engagement Numbers with E-Gift Cards

Curious how this financial services company increased customer engagement by 81-100% with e-gift cards? Lift Credit is a tech-savvy company that provides quick loan payouts to their customers.  We sat down with Jason Perrenoud, Operations Director at Lift Credit, to learn how they use e-gift cards to more effectively engage with their customers and employees to keep them coming back for more.

How do you work with Tango Card?

We are integrated with the RaaS API.

Who do you send rewards to and for what reason?

We send rewards for employee engagement, customer engagement, customer loyalty, and referrals.

What kind of rewards do you use at Lift Credit?

We use gift cards, nonprofit donations, and cash cards – e.g. PayPay, Visa, Bitcoin.

Prior to working with Tango Card, how were rewards fulfilled at Lift Credit?

We were purchasing physical rewards and fulfilling them ourselves.

What are some of the challenges you faced prior to working with Tango Card?

  • Spent a lot of time purchasing and fulfilling incentives
  • Struggled with tracking/handling lost rewards

Now that you work with Tango Card, what improvements have you experienced?

  • Reduced the time to manage/fulfill rewards
  • Reduced the cost to manage/fulfill rewards
  • Increased our employee/customer engagement and loyalty
  • Improved customer service
  • Happier reward recipients
  • Rewards delivered faster and more on-time
  • Received better program support

Please share why digital gift cards are valuable to your company. 

Our customers are more in charge; they can select the card they want as soon as they have earned enough points.

What are some benefits you’ve seen since partnering with Tango Card?

Tango Card’s customer service has been great and the product works just the way we hoped. Having an API we were able to tie into has saved us from trying to track the earned rewards for each customer.

We’ve seen an 81-100% reduction in time spent managing/fulfilling rewards, 21-40% reduction in cost spent, and an 81-100% increase in employee/customer engagement, loyalty, and referrals.

Written by Kasia McCormick

Kasia may be a fresh face on the Tango Card marketing team but her background in hospitality and PR make her the total package when it comes to telling Tango Card customers’ stories and organizing our customer advocate program. She also blends perfectly on the marketing team, where the two main themes are German Shepherds and tequila.

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