We’re partnered with a company that gives rewards out to millions of members in the U.S. and U.K. for their everyday online activities including reading emails, taking surveys, playing games and signing up for offers. Sending tons of rewards out to people across the globe can be costly and overwhelming, especially for our partner who was managing reward fulfillment on their own. Looking for a more cost-effective payment solution, they turned to Tango Card for help.
How do you work with Tango Card?
We are integrated with the RaaS API.
Who do you send rewards to and for what reason?
We send rewards to our customers and users.
What kind of rewards do you use?
Gift cards and nonprofit donations.
Prior to working with Tango Card, how were rewards fulfilled?
We were processing payment disbursements ourselves prior to working with Tango Card.
Before working with Tango Card, did you experience any challenges?
We spent a lot of time purchasing and fulfilling incentives plus our reward selection was limited.
Now that you work with Tango Card, what improvements have you experienced?
Since partnering with Tango Card, we’ve experienced the following improvements:
- 61-80% reduction in time managing/fulfilling rewards.
- 21-40% reduction in cost managing/fulfilling rewards.
- 81-100% increase in desired business result.
- Improved customer service.
- Happier reward recipients.
- Rewards delivered faster or more on-time.
- Better program support from Tango Card.
Please share why digital gift cards are valuable to your company.
This mode of payment for our customers helps us with retention when some of our customers cannot accept check only payments. Same day payments for our customers vs. waiting for a check to be mailed is a plus!
The customer service has been exceptional for not only our customers but for us as well as a client of Tango [Card]. Integration was easy and now we offer this on 3 of our 4 sites!
Written by Kasia McCormick
Kasia may be a fresh face on the Tango Card marketing team but her background in hospitality and PR make her the total package when it comes to telling Tango Card customers’ stories and organizing our customer advocate program. She also blends perfectly on the marketing team, where the two main themes re: German Shepherds and tequila.