Engagement, Rewards, and Snicker Wrappers

We firmly believe that rewards when delivered strategically can change behavior. We see this across all the programs we have the opportunity to participate in.  And, while there is quite a bit of debate on whether monetary rewards work, there is no question from our experience that an enticing reward will drive the results businesses desire.

Let Nat Salvione tell us a quick story of how the promise of a reward changed his habits:

A long, long time ago, in Newton MA, when I was 11, I used to bike down to the local convenience store to buy candy and gum (often on my way to school and with my parents unaware). Since I had a paper route I had my own discretionary spending budget – which had room for an occasional $.25 treat.

On one trip I noticed that there was a promotion running on Snickers bars. If you mailed in 50 Snicker Bar wrappers they’d reward you with $5.00. An offer bordering on a real fortune! Right then and there I decided to do it – it was going to be all Snickers all the time. I dedicated that summer to the quest of rounding up 50 wrappers. I asked my parents, my friends, my friends parents, everyone I knew to give me their Snicker wrappers. Slowly, they came trickling in. Now that I think back – I bet my parents ate a few more Snickers than they intended in order to help with the project (thanks Mom and Dad).

Snickers_wrapped

The pile was growing in my room … I counted that pile every day. Can you imagine how long it took to round up 50 wrappers? One day I met the goal, put a rubber band around the massive stack, packed and mailed them off to some distant office. I checked our mailbox every day for the next 4 to 6 weeks, waiting for my $5. One day it arrived – in the form of a check (a dud reward for an 11 year old – but still there it was)…five whole dollars! My dad traded me the check for a five dollar bill – and I was instantly independently wealthy (compared to my friends at least). All the hard work paid off. The promise of $5 changed my behavior for the entire summer. As a side note, I have become a lifelong enthusiast of Snickers as a result of that experience – and not just because they taste awesome, they paid me $5.00!

Today, loyalty programs and promotions are far more modern – but the basic fact still remains: Integrate the right reward in your program and you’ll see results. Some of us will do quite a bit for a reward.

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Psst, here’s the secret of what Mom really wants this Mother’s Day

A recent study conducted with more than 1000 participants by TNS Global and funded by Ebates revealed some very telling information about what Mom really wants this Mother’s Day. While men, 55% of us, believe Mom wants roses for Mother’s Day, it turns out we’re wrong – as usual.

Moms surveyed around the country have overwhelming selected a gift card to their favorite store as their #1 choice. So, I decided to do my own, albeit small, study on the subject and I asked some moms I know which would they prefer. Turns out…the study was right on the money!

Of the 4 mom’s I asked – all 4 preferred a gift card over roses or brunch. Then, one said something that caught my attention. She said, “People say gift cards aren’t personal. I say, what are you talking about? A gift card is the most personal thing you could give because I can get what I want!”

So, I sat down with David Leeds, CEO and Founder of Tango Card, and ask him if he had ever sent a gift card for Mother’s Day.

Todd: “David, have you ever sent your mom a gift card?”
David: “I’ve given my stepmother a Tango Card for the last two Mother’s Days. In 2011 when I did this, she used her Tango Card value to get a SpaFinder gift card which she used for a well deserved massage. She emailed me and told me how she had used her Tango Card and how excited she was.

Then, in 2012 it got more interesting. She used her Tango Card value to get a Zappos gift card. She then used that value to get a great top that she has been looking at. Then, she used the Tango Card mobile app to send me a picture of her bounty when it arrived. (I’m a big Zappos fan but I had no idea they had anything other than shoes until 2012).”

It’s easy to think getting mom a thoughtful gift is hard. Turns out, it’s not that hard at all. Mom loves gift cards and she also loves having the ability to make her own choices.

Now you know the secret of what gift Mom want on Mother’s Day. A gift she will truly enjoy year after year after year.

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Tango Card is Hiring!

Tango Card is hiring for the positions below!

tango card logo with reg mark

Read up on our recent funding!

Business Development Manager.  Here at Tango Card we are offering rewards to enterprise customers.  We have an awesome story, great product, and are having a lot of fun.  Right now, we are looking for a passionate and driven business development manager to take our products to the enterprise.  Read more here……

Content Marketing and Social Media Intern. Are you a budding digital content and strategy mastermind who wants to learn more about executing online marketing and communications plans that earn real results for a quickly growing company focused on B2B marketplace? Are you a skilled writer with a working knowledge of online services and technologies? Are you an avid user of social media tools with an established online following? Read more here…..

We are looking to hire our first true finance professional to lead all key financial aspects of the company. Read more here……

Please contact general@tangocard.com with interest.

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Tango Card – Rewards for the Enterprise

Everyone at Tango Card is pleased to announce a $4.1M series B round of funding!

Thanks to Allegro Venture Partners and welcome to our board, Julie Allegro. Thanks also to Floodgate, Swan and Legend Ventures, and existing investors Western Technology Investments and Innovation Endeavors.

Tango Card Rewards as a Service

You bet your Rewards as a Service!

This is a wonderful affirmation of our enterprise strategy – Rewards as a Service! Tango Card is the modern rewards partner to the enterprise.

“We have a simple, but ultimatley disruptive belief that drives us: Rewards and recognition will be seamlessly integrated into modern platforms – this integration will drive engagement and differentiation for the platforms that do it and delight for the consumers that use the platforms.”

“David Leeds, founder and CEO of Tango Card, says the company will be using the funding for the first stages of its international expansion and to continue building out its existing sales and marketing efforts around its enterprise service, in which businesses offer employees and customers gift cards as part of incentive and reward schemes. To date, the company has over 80 live enterprise customers covering 600,000 users and grew 500% from 2011 to 2012 in terms of revenue.”

“Tango Card’s pitch is that it can provide a cost-effective back end to run these services, and offer more engaging rewards to boot — “rewards as a service,” in Leeds’ terminology. When these services have been outsourced in the past, it’s been to large third party companies like Maritz, Carlson and Affinion, which offer gift catalogs rather than gift cards for recognised retailers. These catalogs and the services of larger companies tend to be priced at higher rates than Tango Card offers, and as for the offerings in the catalogs, “people are just not interested in crystal clocks and t-shirts anymore,” says Leeds.”

Head over to TechCrunch or Geekwire for more!

Also covered in VentureWire, Xconomy, and FrenchWeb - Merci beaucoup!

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Admin Day is Coming…My Tip for Every Boss!

Thank-you

As Admin Day quickly approaches (Wednesday, April 24), I couldn’t help but think of an article I recently read by Sir Richard Branson.  In a world that is becoming dominated with technology and as we automate as much as possible, the personal assistant or admin is still the one thing he couldn’t live without.  Having the “extra memory” as Sir Branson states is invaluable to him. I can relate.

I had an awesome assistant. She was incredibly smart, kind and organized.  She always knew what to get our customers, partners and employees on special occasions.  As a matter of fact, to this day she still remembers my birthday and always sends me a thoughtful gift. I, on the other hand, remember her birthday but am terrible at gifting.  I never know what to get or if she’ll even use it.  I hate giving gifts that aren’t used!

So here’s my tip: If you’re like me, stop racking your brain over what to give your assistant.  If you don’t know what they really want, try a gift that gives them choice.  You’ll be happy because you gave them a thoughtful gift.  And more importantly, they’ll be happy because you gave them a gift that they’ll actually enjoy.

 

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The Center for AIDS Research, Education and Services (CARES) Partner with Tango Card for Youth Awareness and HIV Testing

The Center for AIDS Research, Education and Services (CARES) hosted a Dance Competition to encourage youth to get tested for HIV on April 13 in Sacramento, CA.  The goal was to test over 100 youth and give gift cards to the first 100 people to get tested for HIV.  For CARES, Tango Card came to mind because of the Youth Program Coordinator – Ericka Dennis’ past experience.  Ericka says, “It is simple to use and it allows people to use their credits how they want, making the Tango Card a perfect incentive to give at this event.”

Dance Competition_4-13-13

The Youth Peer Educator program at CARES are currently training 10 young people to become HIV Testers and Risk Reduction Counselors. Outreach events such as this help reach the youth where they are rather than waiting for them to come to their clinic.  The Youth Peer Educators were assigned many tasks at this event but the main task was to encourage the youth who attended to get tested for HIV.  Ericka says, “At first, it was hard convincing people to get tested for HIV, but once we stated they would get a gift card, their eyes widened. And, when we explained that the gift card gives them access to many options and they could choose what they want to use it on, many people rushed to get tested.”

SacPOPDance

CARES understands that getting tested may be taboo for many people.  They also knew that getting tested in a public setting might be a bit difficult for some people.  Because of Tango Card, they were able to test over 60 young people for HIV.  As Ericka explains, “Without the incentive, we may not have reached half that number.”

Top Dancers

The Youth Peer Educator program is supported by Kaiser Permanente Northern California Benefit Programs and their goal is to test 1,000 youth for HIV within a year.  Ericka adds, “We would not hesitate to use Tango Card again in order to help us reach our overall goal.”

About CARES:

CARES is the largest HIV/AIDS nonprofit clinic in the Sacramento region and is a place of hope for thousands of people from all over the Central Valley who need testing, clinic services and counseling. Since CARES began in 1989, they’ve made incredible strides in their treatment options for people living with HIV/AIDS, their long-term financial stability, and their role as a leader in the Sacramento community.

 

 

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Another year at gsummit and we are excited!

GSummitSanFran2013

Next week is gsummit in San Francisco.  For us at Tango Card, it will be our second time attending.  Last year was a learning experience for us and we saw first hand what “gamification” is all about.  Our experience was that gamification is much more than a fad or a buzz word but a revolution. A real revolution in loyalty.  The list of attendees last year was very impressive. And, we sat in on some excellent sessions on engagement, design, best practices, and modern loyalty.  It was very worthwhile – and we couldn’t be more excited to attend again…in fact, our logo is on the attending companies list (http://gsummit.com/) , making us official!

At Tango Card, we fundamentally believe that when rewards are integrated in the program and delivered immediately — these real rewards drive significant results. Modern loyalty programs rely on a modern rewards partner.  We have been impressed with the advancements made in engagement and design of loyalty programs – yet the fulfillment of the reward is still often treated as a bolted-on necessary component.  Our mission is to transform this critical step to be a strategic part of the loyalty program as a whole making it far easy to deliver rewards.

We are, as they say, “all-in” with regards to the modern loyalty revolution and are greatly anticipating the summit next week.

See all you visionaries there!

 

 

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FAST – A New Non-Profit Partner: A Personal Story

A special post for FAST and for Nate Salvione, by Nat Salvione:

February 15, 2013 is the first ever Annual International Angelman Syndrome Day and we’re proud to announce that Tango Card has launched a partnership with a new non-profit – FAST, the Foundation for Angelman Syndrome Therapeutics. Starting right now you can donate some or all of your Tango Card dollars to FAST (or one of our other fantastic non-profit partners).

Your donation will help FAST fund research to develop meaningful therapeutics for Angelman Syndrome and other related disorders. FAST is committed to assisting individuals living with Angelman Syndrome realize their full potential and quality of life.

FAST is particularly personal for me as my son was born with Angelman Syndrome 13 years ago. My wife and I had been married less than two years when we received the good news that she was pregnant with our first child.  We had just finished a 6 month engagement with a campus internship in Texas and were looking forward to settling down and beginning family life in Seattle. Even though we had very little money at this time – I rushed out to buy a baseball mitt, dozens of my favorite children’s books, and a Thomas the Tank Engine wooden railroad set. Our house was filled with hope and expectations of what life would be like with our son, Nathan.

When it was time for Nathan to arrive – the actual delivery was a little rough. We were admitted to the hospital for 2 separate 24 hour sessions and still no Nathan. He was obviously very content to make us wait.  Ultimately, my wife needed a c-section and we welcomed Nathan into the world. The first three months of Nathan’s life were difficult – he had jaundice, wouldn’t stop crying, wouldn’t nurse, and seemed to be in much pain. We definitely chalked it up as “first child” anxiety and began hoping he would grow out of the troubles.

Nate_baby

Baby Nate!

On Nathan’s 3 month Well Child checkup our pediatrician noticed some strange “tongue movements” (she called them) and recommended we take Nathan for an EEG. The results of the test indicated that he was having seizures, a lot of them, over 100 a day. I was devastated. We had to find out the cause. The next 12 months were a nightmare. No one knew what was wrong. We saw specialist after specialist. Visited the hospital far too many times. We explored allergies, magnets, medicines – anything we could think of. Finally, one neurologist at Swedish Hospital suggested we look into Angelman Syndrome – a very rare, often undiagnosed genetic disorder – and consider having Nathan tested. After researching, we knew right away that was it.

The prognosis was heartbreaking – he may never walk, may never speak, will be prone to seizures for the rest of his life. We did not know what to do with the information – Nathan was still less than 2 years old. We were totally unprepared, totally depressed. My thoughts were filled with dead ends: what Nathan couldn’t do and what he would never be.

But we started learning more about Angelman Syndrome, started meeting some of the families in our areas, and started to understand the cause of it. And more than anything started to fall in love with our son. Thirteen years have gone by – thirteen awesome, difficult, amazing, unexpected, and love-filled years. I can’t explain in this blog post what Nathan has come to mean to me – partly because of space and partly due to the lack of words.  He has taught me so much about love, trust, laughter, and the meaning of life. I could never ask for things to be different – it’d be a loss if they were. The world is a far better place with Nathan in it – many people in his life will tell you so.

Nat&Nathan2

Nat and Nate

I have not done enough to contribute to the Angelman community – I wish I could do more. But that is why we are so thankful there are organizations like FAST. Dedicating time, resources, energy, and faith to the possibility of a better life for our Angels. I am proud to be associated with them even in this small way. I hope when you give or receive your next Tango Card you’ll consider donating a little to FAST….and call it hope.

Nat&Nathan

Nat and Nate

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Perfect Valentine Gift

Dating has gone digital – If you aren’t any good with texting, tweeting, typing, or updating you timeline - you are simply not much of a Valentine – good thing we have got you covered with the all-digital perfect valentine gift :

Have you thought about sending a Tango Card? It’s the thought that counts :)

perfect valentine gift

“I luv u” says it all

The Tango Card is redeemable for top name brand gift cards like 1-800-Flowers, Spafinder, and Landry’s – making it a one stop shop for flowers, pampering, and a wonderful night out. There is no reason not to be sending one to your partner, friend, or family this Valentine’s Day. It truly is a perfect valentine gift.

 

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Tellwut adds Tango Card to reward program

Tango Card is focused on the enterprise space and so we’re always thrilled when a partner leverages our capabilities and Rewards as a Service™ to help them reach their core business goals. We’re pleased to announce that Tellwut, a rewards-based community of online survey takers, is incorporating Tango Card in its reward program.

You can read the full press release below.

Tellwut Adds Tango Card to Reward Program

Tellwut adds Tango Card to reward programThe Tellwut rewards based community of online survey takers will now have the benefit of redeeming the Tango Card as part of Tellwut’s reward program offerings. Tango Card brings the benefit of a bundle of reward offers including Amazon, Target, Starbucks, XBOX live credits to name just a few.

Tellwut is pleased to announce that it has included the Tango Card as part of its reward program offering to its online survey community. “We were looking into the addition of a charity option for our membership as well as expanding our reward program offers. The Tango Card seemed like the perfect solution to meet these requirements,” stated Judy Morson, President of Tellwut Corp.

Tango Card’s philosophy is the right reward combined with the right delivery will generate strategic and significant results. “This is true across the incentive industry, but particularly important with market research when gathering reliable data and managing program costs are so vital. Tango Card is excited to partner with Tellwut and help them with their business needs,” said David Leeds, founder and CEO of Tango Card.

About Tellwut®. Tellwut is a North American online community of individuals dedicated to expressing their opinions through online surveys based upon a wide variety of topics in exchange for rewards and the Tellwut community experience. The Tellwut community and proprietary software application provide a platform for organizations to send surveys to their stakeholders or to conduct online market research through the use of the Tellwut survey platform and the Tellwut Community allowing businesses to gain a clearer understanding and insight into their products or services, customer attitudes and potential business opportunities.

About Tango Card. Moving rewards to the cloud, Tango Card® makes it easy for business customers to send gifts and rewards via RaaS™ (Rewards as a Service). In addition to industry-leading mobile, online, and cloud options for delivering digital rewards and gifts, the Tango Card itself is the “get exactly what you want” gift
card because recipients get to choose how, where, and what to use it for. Learn more about Tango Card.

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